wing77 is committed to safeguarding your personal information. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over it. We believe in transparency — no hidden practices, no fine print surprises.
Six core pledges wing77 makes to every registered player regarding their personal data
All personal data transmitted between your device and wing77's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major financial institutions. Your information is never sent in plain text.
wing77 does not sell, rent, or trade your personal information to third-party marketers. Data is only shared with regulated service providers — payment processors, KYC verification partners, and fraud prevention agencies — on a need-to-know basis.
You may request a full copy of the personal data wing77 holds on you at any time. You may also request deletion of your data, subject to regulatory retention obligations. Submit requests to [email protected].
wing77 uses cookies strictly for session management, platform performance analytics, and fraud detection. We do not deploy advertising tracking cookies or share browsing data with ad networks. Cookie preferences can be managed in your browser settings.
Player data is stored on hardened, access-controlled servers with regular security audits. Sensitive fields such as passwords are hashed using industry-standard algorithms and are never stored in recoverable plain text.
Promotional emails, SMS notifications, and in-platform messages from wing77 are entirely opt-out. You may unsubscribe from marketing communications at any time via your Account settings or by emailing [email protected], with no impact on your Account status.
For the purposes of this Privacy Policy, the following definitions apply:
wing77 collects only the data necessary to deliver and improve its Services, comply with legal obligations, and maintain a safe platform. The categories of data we may hold include:
Full legal name, date of birth, gender, nationality, Indonesian National Identity number (NIK), and copies of government-issued identity documents submitted for KYC verification (such as KTP or passport).
Email address, mobile phone number (including WhatsApp number if voluntarily provided), and residential address in Indonesia (or elsewhere if applicable).
Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, or Bank Permata account numbers), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), cryptocurrency wallet addresses (USDT TRC-20 / ERC-20), deposit and withdrawal transaction histories, and balance records.
Login history, session duration, games played (including football bets, live casino sessions, togel (Indonesia's traditional numbers lottery) ticket purchases, and slot game play), bet amounts, winnings, bonus usage, and self-exclusion or limit-setting records.
IP address, device type and operating system, browser type and version, screen resolution, referring URL, and approximate geolocation derived from IP.
Records of all communications between you and wing77's customer support team, including live chat transcripts, email exchanges, and call records (where applicable).
| Data Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full name, NIK, KTP scan | Registration & KYC |
| Contact Data | Email, phone, address | Registration |
| Financial Data | Bank account, e-wallet ID | First deposit / withdrawal |
| Activity Data | Bets placed, games played | Ongoing platform use |
| Technical Data | IP address, device ID | Every site visit |
| Communications Data | Support chat transcripts | Customer interactions |
The majority of Personal Data we hold is provided directly by you during the registration process, KYC submission, deposit and withdrawal requests, customer support interactions, and when you update your Account profile. You are under no obligation to provide this data, but failure to do so may prevent you from accessing certain Services.
When you visit or interact with the wing77 platform, certain Technical Data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, browser fingerprint, session duration, pages visited, and click-stream data. This automated collection begins from your first visit, regardless of whether you are logged in.
wing77 may receive Personal Data about you from third parties in limited circumstances, including:
wing77 processes your Personal Data only where there is a legitimate legal basis for doing so. The primary purposes and their corresponding legal bases are set out below:
Processing your Identity Data, Contact Data, and Financial Data is necessary to create and manage your Account, process deposits and withdrawals, settle bets, and provide customer support. Without this processing, we cannot fulfil our contractual obligations to you as a Player.
wing77 is required by its international operating licence and applicable financial regulations to conduct KYC verification, retain transaction records, report suspicious activity, and cooperate with lawful requests from regulatory authorities. This processing is mandatory and cannot be opted out of without closing your Account.
wing77 processes Technical Data and Activity Data on the basis of legitimate business interests, including: maintaining platform security, detecting and preventing fraud and bonus abuse, improving the user experience, conducting internal analytics, and monitoring responsible gambling indicators. We balance these interests against your rights and will not rely on this basis where your interests override ours.
Where wing77 sends you promotional emails, SMS offers, or in-platform marketing messages, this is done on the basis of your consent, given at the time of registration or subsequently via your Account settings. You may withdraw this consent at any time without affecting the lawfulness of prior processing or your ability to continue using the platform.
wing77 does not make any automated decisions — including account closures or withdrawal approvals — solely on the basis of automated profiling without human review. Any decision that materially affects your Account will involve a member of our compliance team.
wing77 does not sell or rent your Personal Data. We share data only in the following limited circumstances:
We engage third-party companies to provide specific operational services on our behalf. These include payment gateway operators (supporting BCA, BRI, BNI, Mandiri transfers and OVO, DANA, GoPay e-wallet transactions), KYC identity verification providers, IT infrastructure and hosting companies, cybersecurity and fraud prevention firms, and customer support software providers. All such providers are contractually bound to process your data only on wing77's instructions, to maintain appropriate security standards, and to refrain from using your data for their own purposes.
wing77 may disclose your Personal Data to courts, law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of wing77, its Players, or the public.
In the event that wing77 or any part of its business is acquired by, merged with, or transferred to another entity, your Personal Data may form part of the assets transferred. You will be notified of any such transfer via the email address on your Account, and your data will remain subject to the protections described in this Privacy Policy.
wing77 will not share your data with any third party for any purpose not described in this policy without first obtaining your explicit written consent.
wing77 will never ask you to share your login credentials, one-time passwords (OTP), or PIN codes with any third party, including wing77 staff. Any communication requesting such information should be treated as fraudulent and reported to [email protected] immediately.
wing77 operates servers and engages service providers in multiple jurisdictions. As a result, your Personal Data may be transferred to, stored in, or processed in countries outside of Indonesia. Where such transfers occur, wing77 ensures that adequate safeguards are in place, including:
By registering an Account with wing77, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Indonesia as described above.
wing77 retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years after Account closure | Regulatory / AML compliance |
| Financial Transaction Records | 5 years after transaction date | Financial reporting obligations |
| Betting & Game Activity Logs | 3 years after Account closure | Dispute resolution & auditing |
| Customer Support Communications | 2 years after last interaction | Service quality & legal claims |
| Technical / Server Logs | 12 months from generation | Security monitoring |
| Marketing Consent Records | Until consent withdrawn + 1 year | Proof of lawful marketing basis |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes.
Cookies are small text files placed on your device by the wing77 platform when you visit. They allow the platform to recognise your browser, remember your session state, and gather usage analytics. wing77 also uses similar technologies including web beacons, pixel tags, and local storage objects.
wing77 does not deploy third-party advertising cookies, retargeting pixels, or social media tracking scripts. We do not share cookie-derived data with advertising networks or data brokers.
You may configure your browser to refuse all cookies or to alert you when cookies are being placed. However, disabling strictly necessary cookies will impair your ability to log in and use the platform. Instructions for managing cookies are available in the help section of most major browsers.
wing77 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a data breach that is reasonably likely to result in a risk to your rights or freedoms, wing77 will notify affected Players via their registered email address within 72 hours of becoming aware of the breach, and will take all reasonable steps to contain and remediate the incident.
As a Player whose Personal Data is processed by wing77, you hold the following rights. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.
wing77 respects and upholds the following rights for every registered player
Request a copy of all Personal Data wing77 holds about you, including the categories collected, purposes of processing, and any third parties it has been shared with.
If any Personal Data we hold is inaccurate or incomplete, you have the right to request correction. Updates to basic profile fields can be made directly in your Account dashboard.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to regulatory retention requirements that may override this right.
Request that wing77 restrict the processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold, or where you have objected to processing based on legitimate interests.
Where processing is based on consent or contract, and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format (JSON or CSV).
Object to the processing of your Personal Data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your particular circumstances warrant it.
The wing77 platform is strictly restricted to individuals aged 21 years and above. wing77 does not knowingly collect Personal Data from persons under the age of 21. If we become aware that data has been submitted by or on behalf of a minor, that Account will be closed immediately, all data will be deleted promptly, and any funds held will be returned to the depositing payment source after fraud checks. If you believe a minor has registered an Account on wing77, please notify us immediately at [email protected].
The wing77 platform does not contain links to external third-party websites. However, if you arrive at wing77 via a link from an affiliate or partner site, please be aware that those external sites operate under their own privacy policies, for which wing77 accepts no responsibility. We encourage you to review the privacy policy of any website you visit before providing personal information.
wing77 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the Services we offer. Material changes will be communicated to registered Players via their registered email address no less than 14 days before the updated policy takes effect. The "Last Updated" date at the top of this page will be revised accordingly. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about how wing77 handles your Personal Data, please contact our Data Protection team through the following channel:
Email: [email protected] | Subject Line: Privacy Enquiry or Data Rights Request | Response Time: Within 5 business days (WIB)
wing77 takes all privacy complaints seriously. We will acknowledge your complaint within 2 business days and aim to provide a full response within 30 days. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction. For general platform questions, please visit our FAQ page or review our Terms & Conditions.
Our support team is available 24/7 WIB to address any data protection concerns. You can also explore our Terms & Conditions or visit our FAQ for further guidance.